Before receiving health care, it is important to understand one's rights and responsibilities as a patient. Although there is no state or federally mandated Patient's Bill of Rights, most hospitals have developed their own Patient Rights & Responsibilities statements or are using the suggested Patient's Bill of Rights as adapted by the Maryland Health Care Commission.
As a patient, one should expect:
- To receive emergency care without consideration of ability to pay
- To receive considerate and respectful care
- To receive information about diagnosis, treatment, and prognosis
- To make decisions about one's plan of care before and during treatment, when medically possible
- To have the right to leave the hospital against the advice of one's doctor
- To receive information about hospital policies related to patient care, such as resources for resolving disputes, grievances and conflicts
- Privacy and confidentiality
The process for resolving complaints varies, depending on the type of complaint. Complaints regarding patient care are handled through hospital channels and/or through regulating agencies. Complaints about insurance denials are handled through the peer review organization.